Thank you for your interest in our products and services. The following outlines our wholesale policy and terms. Please read this carefully and if there is any question or concern, feel free to email us. We do our best to make customers satisfied and we look forward to serving you as our happy customer.
Important note: Wholesale pricing is confidential in nature. By requesting access to our wholesale pricing, you understand and agree to keep this information confidential. Sharing this information with anyone not directly responsible for purchasing or decisions on purchasing for your company is grounds for withdrawing your access to our site.
1. Our product
All of our products are originally made from natural materials including Rattan, Seagrass, Bamboo, Water hyacinth, etc. Generally, we concentrate on supplying Eco-Friendly products from natural materials, we always update our product categories to new trends, new fashion, and useful functions. To contribute green and peaceful living for customers and the world is our top priority.
All of our products are made-to-order from clients, which means we only start mass producing after order confirmed by customers. Moreover, we only proceed the wholesale order in bulk, not the retailer sale.
2. Minimums & Prices
The minimum order quantity (MOQ) will depend on specific product. Prices and products are based on specification and availability.
- Usually we do expect MOQ from 100pcs-1000pcs.
- Minimum order value in total is $2000 USD.
The price will depend on the order quantity (the larger quantity the lower price), and depend on the specification of products such as materials, design…etc. The price can change slightly over the time due to some factors like labor cost, the price of materials at the time, and the season.
Please contact us with specifications to get the estimated quotation which could depend on the shipping cost, destination, packaging, and customization.
3. Production time
Our production time is from 45 days to 75 days which depends on the specification of products. The estimated time will be offered after analysis of your requirements including quantity, product specifications, and materials.
4. Sample policy
We are happy to make samples and send to you before producing mass productions.
- Sample time would be about 10 days, sometimes it would be a bit longer, depends on the situation of availability and developing samples.
- Sample shipping time: 6-10 days.
5. Payment terms
6. Shipping & Delivery
We do exporting globally, we deliver to most region in the world, and normally we export to Europe, USA, Australia, New Zealand and Asia.
- Shipping method would be by sea or by air. We will assist and advice you to the right and best shipping & packaging option in order to reduce the shipping cost.
- Freight cost will depend on the total dimensions and weights of the total packages. We ensure to offer you the best efficient option as possible.
- Delivery time: may vary different, depend on your address and shipping method.
If damaged has occurred, kindly contact us via email within 2 days after the date of receiving the goods. All of the damaged goods must be clearly reported with pictures and videos by customers.
We will try to solve the issue as soon as possible with a suitable solution and if required will arrange for the collection and return of any damaged item which we may of agreed to refund or replace at our cost.
Please note, no deductions on the invoice or returns could be done without approval from our office.