1. Our privacy is important

SoulSanté limited is commited to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use and disclose information about our customers, suppliers and visitors. It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.

SoulSanté is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.

2. What information do we collect?

Generally, the information we collect about customers includes your name, home or work address, email, phone number, payment, and credit. We also collect demographic information, which is not unique to you, such as your postcode, age, gender and shopping preferences, interests and favorites. When you visit our websites, we may also collect information about your computer, including your IP address.

We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.

We also collect information about suppliers and their employees (including business name and address, contact details, and employee names, birthdates, and addresses.

Ordinarily, customers can purchase goods from us without disclosing personal information, but in this situation we may not be able to provide you with the full range of services available.

3. How we collect and hold information

Where it is reasonable and practicable to do so, we collect your personal information from you directly when you purchase products or services from us, or enter into arrangements with us, provide feedback/complaints to us or register your details with us.

If you are an agent who has, or is entering into, an arrangement to provide products and services on our behalf, of if you have purchased goods or services from us, we may also collect your personal information from credit reporting agencies. By providing your personal information to us, you confirm that you have reviewed this Policy and consent to the collection and use of your personal information as specified.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure. Your personal information is stored on password protected servers located in access controlled secure locations.

4. How we disclose your information

We will only disclose information about you to third parties if required by law or legal process, to our advisers or to companies who are responsible for parts of our service delivery, to delivery companies, suppliers and manufacturers.

We may occasionally transfer your personal information, to organizations located overseas, for example where:

  • We use service providers based overseas.
  • You have requested a product or service that involves an international element.
  • We need to comply with foreign legal or regulatory requirements.
  • An international payment has been made.

We require overseas recipients to use personal information only for the purpose provided and to implement strict confidentiality and data protection arrangements.

5. Why we collect and how we use information

We collect and use your information to:

  • Sell, hire, deliver, administer, improve and personalize our products and services.
  • Source products for sale, transport products and ensure our suppliers are compliant with our ethical sourcing policy and applicable labor laws and standards.
  • To deal with your feedback or complaints and provide refunds and discounts;
  • Better understand our customers’ requirements and preferences, conduct product and market research, personalize and improve our service and to provide offers that are of greater interest or benefit to you;
  • To communicate with you and to operate the customer service centre;
  • Undertake and administer promotions, competitions, in-store events, marketing activities, direct marketing, database compilation, analysis of trends and demographics and other marketing or promotional activities;
  • Manage our supply arrangements, manufacturing, inventory and administer our websites;
  • Protect against fraud and theft;
  • Complete other transactions with you or on your behalf;
  • Maintain and update our records.

From time to time, we may also use your personal information to send you emails to invite you to complete a product review or send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us by emailing.

6. Accessing and correcting your information and questions

You can request access to your information or that your information be corrected by contacting us at the address below.

If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us by emailing us. We may need to contact you for further details.